Contents

​

NATURELLE

​

Sleep the Way Nature Intended.

Mattress Care Instructions & Warranty

Your Naturelle organic latex mattress is thoughtfully crafted using premium natural materials to provide exceptional comfort, support, and long-lasting performance.

With proper care and maintenance, your Naturelle mattress is designed to deliver many years of comfortable, restorative sleep.

Please follow these simple care instructions to maintain your mattress and protect your warranty.

​

Mattress Care Instructions

Proper Foundation & Support

Your Naturelle mattress must be placed on a suitable, supportive foundation or platform bed.

• Use a sturdy, level foundation capable of supporting the mattress and its occupants.

• For slatted foundations, the space between slats must be less than 2.75 inches (7 cm).

• Slats must be strong, properly secured, and provide consistent support across the mattress.

• Queen-size and larger beds should have adequate centre support.

• Avoid placing your mattress on damaged, sagging, or improperly supported foundations.

Important: Using an unsuitable foundation may cause premature wear or damage and will void warranty coverage for damage resulting from improper support.

​

Rotate Your Mattress

To encourage even wear and maintain consistent comfort:

• Rotate your mattress 180 degrees (head to foot) every 3–6 months.

• Rotation is especially recommended during the first year.

• There is no need to flip your mattress unless your specific Naturelle model is designed for two-sided use.

• ​

Protect Your Mattress

We strongly recommend using a breathable, waterproof mattress protector.

A quality protector helps prevent:

• Accidental spills and stains

• Moisture penetration

• Perspiration buildup

• Dust and everyday contaminants

Important: Stains, moisture damage, mould, and mildew are not covered under the Naturelle Warranty.

​

Cleaning Your Mattress Cover

Naturelle mattress covers are made using carefully selected natural materials and require special care.

Naturelle mattress covers are NOT machine washable.

• Do not place the mattress cover in a washing machine or dryer.

• Do not soak or saturate the cover with water.

• Do not use bleach, harsh chemicals, or aggressive cleaning products.

• For minor surface marks, gently blot with a clean, slightly damp cloth.

• Allow the affected area to air-dry completely.

If your mattress cover requires washing or more extensive cleaning, contact Naturelle before attempting to clean or wash it.

Improper washing may cause shrinkage, fabric distortion, or damage to the cover.

​

Caring for Your Organic Latex Layers

Natural latex is a durable, responsive material that requires minimal maintenance.

To preserve its quality:

• Keep latex layers away from direct sunlight and ultraviolet (UV) exposure.

• Never machine wash or soak latex layers.

• Do not use steam cleaners or apply excessive moisture.

• Avoid exposing latex to excessive heat.

• Do not pull, stretch, or lift latex layers by their edges.

When adjusting your customizable Naturelle mattress, carefully support each latex layer with both hands to prevent tearing.

​

Ventilation & Moisture Control

Proper ventilation helps maintain a healthy sleeping environment.

• Allow your mattress to breathe by periodically pulling back your bedding.

• Maintain reasonable indoor humidity levels.

• Avoid placing your mattress directly on surfaces that trap moisture.

• Ensure adequate airflow beneath your mattress.

Natural materials benefit from a clean, dry, well-ventilated environment.

​

 Naturelle Warranty

Our Commitment to Quality

At Naturelle, we stand behind the quality of our products and the craftsmanship that goes into every mattress.

Our warranty provides protection against qualifying manufacturing defects under normal residential use.

​

Warranty Coverage

Product

Warranty Period

Naturelle Mattresses

25 Years

Naturelle Mattress Toppers

15 Years

Naturelle Pillows

5 Years

The Naturelle Warranty applies exclusively to the original purchaser and begins on the original date of purchase.

The warranty is non-transferable.

During the applicable warranty period, Naturelle will, at its discretion, repair or replace defective components.

Replacement components will be of equal or greater quality.

Any repair or replacement does not extend or restart the original warranty period.

​

​

What’s Covered

The Naturelle Warranty covers qualifying defects in materials and workmanship, including:

Permanent Body Indentations

Visible, permanent indentations measuring 1.5 inches (3.8 cm) or greater, provided the indentation is not caused by an improper foundation or misuse.

Manufacturing Defects

Defects in materials or workmanship resulting from the manufacturing process.

Important: Minor body impressions, natural softening, and variations in the appearance or feel of organic latex are normal characteristics of the material and are not considered manufacturing defects.

​

What’s Not Covered

The Naturelle Warranty does not cover:

• Normal wear and tear resulting from regular use.

• Individual comfort preferences or changes in firmness preference.

• Minor body impressions measuring less than 2.5 inches.

• Natural variations in latex texture, colour, or firmness.

• Damage caused by improper foundations or inadequate support.

• Stains, spills, burns, or accidental damage.

• Damage resulting from moisture, mould, or mildew.

• Damage caused by misuse, abuse, neglect, or improper handling.

• Damage resulting from direct sunlight or excessive heat exposure.

• Damage caused by improper cleaning or washing.

​

Mattress Cover Warranty Limitations

Mattress cover warranty coverage is limited exclusively to the repair of defective zippers.

The warranty does not cover fabric wear, stains, shrinkage, discolouration, burns, moisture damage, mould, mildew, or damage resulting from improper cleaning.

Naturelle mattress covers are not machine washable.

Customers must contact Naturelle before attempting to wash or extensively clean a mattress cover.

​

Foundation Requirements

To maintain warranty eligibility, your Naturelle mattress must be used with a properly constructed foundation or platform bed.

Third-party foundations must meet the following requirements:

• Slat spacing must be less than 2.75 inches (7 cm).

• The foundation must provide adequate, consistent support.

• The foundation must be structurally sound and free from sagging or damage.

• Larger mattress sizes must have appropriate centre support.

Damage resulting from an improperly supported mattress is not covered under warranty.

​

Warranty Claims

If you believe your Naturelle product has a manufacturing defect, please contact Naturelle Customer Service.

To help us assess your claim, please provide:

1. Your original proof of purchase.

2. A description of the issue.

3. Clear photographs showing the suspected defect.

4. Photographs of the foundation supporting your mattress.

5. Additional information if requested by our warranty department.

Naturelle reserves the right to inspect the product or request additional documentation before approving a warranty claim.

Approved claims will be resolved through repair or replacement of the defective component at Naturelle’s discretion.

​

Important Warranty Information

The Naturelle Warranty applies only to products purchased by the original owner and used under normal residential conditions.

Warranty coverage begins on the original purchase date and remains subject to the care, maintenance, and support requirements outlined above.

This warranty does not replace or limit any rights or remedies available under applicable consumer protection laws.

 

NATURELLE

Sleep the Way Nature Intended.

Naturally Comfortable. Thoughtfully Crafted. Made in Canada.

​